FamaMundial TV strives to provide the best personalized service possible. If you are not satisfied with your purchase, we will be happy to offer you a refund under the following conditions:

1. Eligibility:

The Go Pro / Get Professional guarantee will apply as long as any incident that limits or affects the use of the features described in this Plan is reported and verified.

2. Exclusions:

A: Funds added to the user's virtual wallet Wallet.

B: Poor manipulation using the Platform.

C: Previous use of features in Go Pro Membership.

Term:

The user may apply for a refund within the first 24 hours after payment as long as he or she is Eligible.

Refund amount:

The amount will be returned in full.

Process:

The user must inform the Technical Support team, explaining in detail the incident or reason for their query, specifying their username that is registered on the Platform, to do so they will use the Contact form. The technical staff will carefully evaluate each aspect of the problem to contact the user as soon as possible with a previously satisfactory solution for both parties, then immediate action will be taken, ending the procedure.

Business hours:

We normally serve instantly between 9:30AM and 6:00PM (Europe/Madrid) from Monday to Friday.

*** IMPORTANT ***

We interpret that the user accepts compliance with our terms and conditions from the moment they register.

We do not allow errors nor do we tolerate fraudulent collection reports or payment disputes.

Always contact our team before taking any action.

Any action that violates the law or contributes a threat or lack of respect towards our moral principles, security or commercial image of the entity, will be monitored, recorded and automatically sent to our lawyers and relevant authorities.